Health Destination is a brand of Meta Healthcare Pvt. Ltd. At Health Destination, we take your privacy seriously and are committed to protecting the personal information you share with us. We value your privacy and appreciate your trust in us.

This Privacy Notice outlines the types of personal information we collect from you through our website and mobile applications, the reasons for collecting this information, how we may share it with third parties, and the security measures in place to protect your data. It also informs you of your rights and options concerning your personal information and how to contact us regarding privacy concerns.

Definitions: In this Privacy Notice, the following definitions are used:

Cookies allow the website to remember your actions or preferences for a certain period.

Information: This includes non-personal information, personal information, and sensitive personal information that could directly or indirectly identify you when you interact with our labs, website, and/or mobile application.

Data Protection Laws: Refers to any applicable law related to the processing of information in India.

Service Providers: Entities to whom we disclose your information for specific purposes pursuant to written contracts.

User or you: The natural person who accesses our Labs, website, or mobile application.

We collect the following types of Data for the purposes outlined in this Privacy Notice. This Data includes, but is not limited to, the following categories:

Information Collection:

1. Contact information: First and last name, email address, postal address, country, employer, phone number, and other similar contact details.
2. Financial/ Transaction information: Payment instrument information, transaction history, preferences, method of payment, transaction history, and related details.
3. Technical information: Website, device, and mobile app usage, Internet Protocol (IP) address, and similar information collected through automated means, such as cookies and pixels.
4. Health-related information: Information or records related to your medical/health history, health status, treatment plans, prescribed medication, dosage details, laboratory testing results, and any other health-related information inferred from such data.
5. Product and service information: Account membership number, registration and payment information, program-specific details, reviews, feedback, and opinions about our services.

We collect information through the following methods:

1. Information You Provide: We receive and store any information you enter on our website or mobile application or provide us in any other way.
2. Automatic Information: We use cookies, pixels, and similar technologies to receive and store certain types of information whenever you interact with us.
3. E-mail/message Communications: We may receive a confirmation when you open an email/message from us or click on a link in the email to improve the relevance and interest of our communications.
4. Automatic Information from Other Websites: We may receive certain types of information when you interact with third-party websites that use our technology or with whom we have specific agreements.
5. Information from Other Sources: We may obtain information from other sources, such as when you authorize a third-party website to interact with our website or mobile application to provide or receive Data about you.

Use of information:

1. We use the collected information for various purposes, including but not limited to providing services and communicating with you about them.
2. Enabling Health Destination and Partners to share details of our services with you.
3. Processing, disclosing, transmitting, and/or sharing Data with our team and other third parties involved in our business operations.
4. Enhancing your experience and offering you privileges, benefits, and marketing campaigns based on your profile.
5. Improving our business, website, and mobile application by generating aggregated data for insights into customer behavior, patterns, and trends.
6. Responding to your requests, questions, feedback, claims, or disputes, and customizing and improving our services.
7. Protecting against fraud, illegal activity, harm, financial loss, and other security risks.
8. Complying with legal obligations and applicable laws.

Information Sharing: We may share your Information with:

1. Partners: We may share customer information related to transactions with Partners if you choose to use their services through our website or mobile application.
2. Service Providers: We may share your information with Service Providers to process Data for specific purposes on our behalf.
3. Information from Other Sources: We may receive Data from other sources, such as third-party websites authorized by you to interact with our website or mobile application.
4. Business Transfers: If we sell or buy subsidiaries or business units, your Data may be transferred as part of such transactions.
5. Third Parties: We may share your Data with other third parties under specific circumstances, such as compliance with applicable law or legal process.

Information Security: We take technical and organizational measures to safeguard your Information and store it on secure servers. If you suspect any misuse, loss, or unauthorized access to your Information, please inform us immediately.

Information Retention: We retain your Information as long as necessary for providing services, complying with legal obligations, resolving disputes, enforcing agreements, and as permitted by applicable law. Actual retention periods may vary depending on data types and purposes.

Your Rights and Choices: You have the right to access, review, modify, and withdraw your consent for your personal information. To exercise these rights, submit a request to us through the provided contact information.

Where We Store Information: Information collected under this Privacy Notice is hosted on servers located in India.

App Permissions: To optimize your experience, we may ask for app permissions related to location, camera, photos/media/files, SMS, receive SMS, access Wi-Fi state, record audio, and Bluetooth.

Severability: If any provision of this Privacy Notice is found to be invalid, illegal, or unenforceable, it will be deemed deleted while the other provisions remain valid and enforceable.

Changes to this Policy: We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by email or by posting a notice on our website.

Contact Us: If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at [email protected].